Return & Refund Policy
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Returns & Refunds
We offer an exchange or refund for genuinely defective products. Contact us within 3 days of receiving the item, and keep the tags intact. Your customer will get refunds in 5-7 days.
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Damaged Products & Unboxing Video
Returns are only accepted for damaged products. The customer is responsible for return shipping. To claim a refund, record an unboxing video and send it to us within 12 hours of receiving the shipment. The video must be genuine and unedited.
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Exclusions & Shipping Charges
Customized or personalized items cannot be returned or refunded. Used or washed items are not eligible for returns or exchanges. Shipping charges are non-refundable. Each item can only be exchanged once.
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Sale Items
Sale items are not eligible for returns, exchanges, or refunds. Full-priced items cannot be exchanged if later discounted. No additional promotions or coupons can be applied to discounted items. Discounts may change without notice, and claims will not be considered.
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Disputes & Contact
In case of a dispute, these terms and conditions will apply. For any order concerns, please email support@ditsha.com.